General

Do I have to pay sales tax?

All prices are U.S. dollars, and because we have a physical presence in every state, sales tax must be applied to all sales.

How can I pay for my order?

Lonjev accepts Visa, MasterCard, Discover, American Express, debit cards, and PayPal.

Do you accept medicare?

Unfortunately we do not.

Can I order over the phone?

Yes. We’d love to hear from you. Please call (800) 256-3907

How do I become a Lonjev retailer?

Thank you for your interest in Lonjev products. If you would like to become an authorized Lonjev dealer, you must have a business license and an online or retail store. Please contact Lonjev directly to apply to become an authorized retailer. Lonjev will review all applications on a case by case basis. Lonjev allows authorized dealers to sell products online but not on marketplaces such as Amazon or eBay. Once approved, Lonjev will share retail pricing with its authorized dealers directly. Thank you for your interest in Lonjev products.

Shipping

What are your shipping rates?

Free domestic standard shipping is available and takes approximately 3-5 business days.

What shipping options are available for my order?

We offer overnight delivery and 2-day delivery for a fee.

Do you deliver outside of the United States?

We currently only ship within the continental U.S.

Do your products require assembly?

Some of Lonjev’s products may require a bit of assembly. Each product comes with an instruction manual and YouTube videos to offer further instruction.

Orders, Returns, and Exchanges

Can I track my order?

Once you purchase a product on Lonjev.com, you will receive a confirmation email. In the confirmation email, you will find tracking information.

Can I cancel or change an order?

We are happy to cancel your order for you. If your order has already been processed, we will have to process a return for you.

How do I return an item?

Please contact us by email or call us (800) 256-3907 to process your return.